Missing option to sort results according to user preference
Another serious usability issue was encountered while browsing media titles using search. There is no criteria specified as how results are presented to user and sort order. Upon executing task 6 it was realised there is no sort option, which was previously seen in watchlist.
This issue can be fixed by having sort option in top-right corner (Fig. 2. yellow boundary) like in watchlist. This option can reuse methods used by sort option in watchlist using SQL query. Depending on user selection sorting can be applied to a specific column and can be presented in ascending and descending order of values. This feature should be added to all the web pages having search criteria.
Design of search result page
While going through all of the tasks, it was realised that design of search result page can have more minimalistic design. Currently it displays 20 results per page in the form of tiles, which requires users to scroll and go to next page for next 20 results. Going through results this way takes lot of time. This problem was experienced during user testing. Most of the users were habitual of seeing either list or thumbnails, but browsing through tiles gets really cumbersome specially on website.
This issue can be fixed by giving user an option to view results in the form of list or tiles. Icon to display such setting can be placed in top-right corner (Fig. 3. yellow boundary). Different template can be experimented to check which is more user-friendly, and can be used.
As seen above we found some common usability problems with a major streaming service. The defects listed here can vary from user to user. It is therefore recommended to have users of various skill level to test interface.
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