(Safely of course.) As designers, we have a role to play in helping the world recover from the shock of COVID-19. The technology we create can and will impact people, but it is up to us to make sure that it has a positive influence. People’s lives have been changed, and in order to understand their needs, we need to listen to their stories and empathize with their experiences. Nearly all of the great inventors through history discovered the opportunity or motivation for their ideas through actually living the situations they wanted to impact. If they didn’t, they worked closely with people who did. Take Benjamin Franklin’s invention of the stove for instance. Previous to this design, he lived in an only fire-warmed house, and experienced firsthand the negative effects. From his experience, he discovered a need for better heating, and created a design that solved the problem as he understood it. If he had just been inventing for someone else’s description of a drafty, smoky house without ever experiencing one, he may have come up with something drastically different and far less effective. It is the same for all designers. In order to truly and rightly impact an area, you have to have the empathy that comes from shared experience. Let’s design for a recovering world by truly listening as others share their experiences.